FAQ

Frequently Asked Questions

For The Ordinary customers, the sections below set out frequently asked shopping questions. This page applies specifically to theordinaryi.shop.

How The Ordinary handles tracking
Customers using theordinaryi.shop can rely on the following The Ordinary guidance about tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

How The Ordinary handles returns and exchanges
This returns and exchanges section covers orders and visits through theordinaryi.shop for The Ordinary. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to return shipping
For purchases made through theordinaryi.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

The Ordinary: delivery timing
Customers using theordinaryi.shop can rely on the following The Ordinary guidance about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

What The Ordinary customers should know about shipping cost
For The Ordinary customers at theordinaryi.shop, this section explains shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

What The Ordinary customers should know about refund timing
The Ordinary publishes this refund timing guidance for customers using theordinaryi.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

The Ordinary: products
For purchases made through theordinaryi.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

payment methods at The Ordinary
The following payment methods guidance applies to the The Ordinary storefront at theordinaryi.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

How The Ordinary handles contact options
The Ordinary publishes this contact options guidance for customers using theordinaryi.shop. How can I contact you?
Email Support@Theordinaryi.shop, call 9723655546, or write to 115 Ivy St, Henderson, Nevada, 89015, United States.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryi.shop
Phone: 9723655546
Physical address: 115 Ivy St, Henderson, Nevada, 89015, United States