Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinaryi.shop.

What The Ordinary customers should know about condition of returns
This condition of returns section covers orders and visits through theordinaryi.shop for The Ordinary. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

support at The Ordinary
The following support guidance applies to the The Ordinary storefront at theordinaryi.shop. For return or exchange assistance, contact Support@Theordinaryi.shop or 9723655546.

Details from The Ordinary on order problems
The Ordinary publishes this order problems guidance for customers using theordinaryi.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What The Ordinary customers should know about refund timing
Customers using theordinaryi.shop can rely on the following The Ordinary guidance about refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How The Ordinary handles exceptions
The following exceptions guidance applies to the The Ordinary storefront at theordinaryi.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How The Ordinary handles eligibility
This eligibility section covers orders and visits through theordinaryi.shop for The Ordinary. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

starting a request at The Ordinary
This starting a request section covers orders and visits through theordinaryi.shop for The Ordinary. A return or exchange begins when you, contact us at Support@Theordinaryi.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryi.shop
Phone: 9723655546
Physical address: 115 Ivy St, Henderson, Nevada, 89015, United States