Shipping

Shipping Policy

For The Ordinary customers, the sections below set out processing, delivery, and tracking. This page applies specifically to theordinaryi.shop.

How The Ordinary handles delivery area
This delivery area section covers orders and visits through theordinaryi.shop for The Ordinary. We currently deliver solely to addresses within the United States. Standard shipping is free.

What The Ordinary customers should know about processing and transit
This processing and transit section covers orders and visits through theordinaryi.shop for The Ordinary. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

The Ordinary: tracking and addresses
The following tracking and addresses guidance applies to the The Ordinary storefront at theordinaryi.shop. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Details from The Ordinary on delivery issues
For The Ordinary customers at theordinaryi.shop, this section explains delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Theordinaryi.shop or 9723655546. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

returns after delivery at The Ordinary
For The Ordinary customers at theordinaryi.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryi.shop
Phone: 9723655546
Physical address: 115 Ivy St, Henderson, Nevada, 89015, United States